| Is There Anything To Do Here?? | ||
Sunday, February 20, 2005InfectedSaturday it took me the better part of an hour to remove 2067 occurrences of skumware and 985 separate Trojan infected files (AVG anti-virus rocks) off a customer’s pc. This is not unusual. She had been getting errors from AOL and had completely lost use of IE. When she contacted AOL they gave their "its not our fault" song and dance. I guess that's three hours she won’t see again. Anyhow two hours of deleting, uninstalling, and windows patching got the Internet back up and I talked her in to ditching AOLhell. Of course she already had Comcast broadband so when I showed the speed of Firefox that was that. It always makes me feel good to help folks and I try to educate my customers on the dos and don’ts of Internet life. It's not unusual for customers to whip out a pen and paper and take notes. It's not that my customers are unintelligent their just ill informed. 
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